Editorial

Balance between technology and humanity – New job profiles are emerging

The elevator industry is at a turning point. Technological innovations are not only changing the technical infrastructure, but also placing new demands on companies. Despite, or perhaps because of, digitalization, the “human factor” remains central. The liftreport cycling event was able to attend some interesting presentations on these topics at this year’s Heilbronn Elevator Days. “Digitalization and the human factor” was the main theme of the event.

With voice control, app operation, and touchless technologies, elevators are responding to changing user expectations. At the same time, requirements for accessibility and user comfort are increasing. Whether for elevators with adaptive algorithms that recognize recurring routines or for inclusive design for seniors and people with disabilities, new job profiles will emerge. The classic elevator technician will be complemented by specialized job profiles such as smart maintenance technicians and data analysts. Continuing education will be crucial for future viability. Cooperation with universities and technical academies will become a valuable tool. Dual training models with a focus on digital technology will emerge. Hopefully. Cities are focusing on green infrastructure. Elevators with energy recovery, intelligent control systems to avoid empty trips, and recyclable materials are in demand.

Digitalization offers enormous potential for the elevator industry. However, without the involvement and further development of the people who work with and in these systems, its benefits will remain limited. Companies that combine both perspectives will be in a position to actively shape the future. The challenges facing companies that want to remain sustainable and competitive are demanding and will change the industry. One way or another.

Carsten Gritzan